Does Your Management Company Offer a Guarantee?

As an investor, it’s crucial to have peace of mind regarding the people you’re working with and entrusting your assets to. Whether that’s a retirement plan, a car mechanic, or a property manager, you want to feel confident that the people caring for your property have your best interest in mind and are going to do everything within their power to ensure it’s safety and success.

This is why businesses offer a guarantee on their services or products. The most common one we hear about is the 30-day money back guarantee for the typical consumer. If you’re not happy with the product/service for any reason, return it or ask for a refund within 30 days and you’ll be refunded in full.

Your property management company should offer a similar guarantee to give you that peace of mind. After all, we’re talking about a very expensive asset under management, not an iPhone.

As a short term rental owner, I don’t have to tell you the importance of the most important thing that can affect your top line revenue and whether or not your property gets booked.

That’s right. I’m talking about The Review.

Specifically, the coveted 5-Star Review.

I was looking at properties on Airbnb recently in Pensacola, Florida. There were several properties that were right on the beach front that would be amazing stays with incredible views. But I didn’t give them a second look. Know why? Of course you do. Their reviews stunk. I’m talking sub-4 stars stinky.

Given the importance of the 5-star review, here at Nightly we Guarantee 5 Star Reviews for every stay.

I’ll type that again.

If you choose Nightly to manage your short term rental for you, we will guarantee 5-star reviews for every booking.

No one else in the industry has this kind of guarantee.

AND if a guest leaves a review with anything less than 5 stars, we will waive the management fee for that booking, meaning, you won’t pay us for our services for that specific booking.

If we don’t feel like we can offer 5-star service on your property, we won’t agree to manage it. This is why we walk every property in person before signing any agreement. We’re looking for things like a lack of property maintenance and other signs of neglect. And we’re serious about this.

Reviews can make or break a property’s future. Don’t give that up to chance or half-hearted effort from a property management company who’s never even been to your property (or willing to offer a guarantee).

Choose rightly. Choose Nightly.

Call us if you’re interested in guaranteed 5-star reviews.